Terms and conditions
TERMS AND CONDITIONS
Laser Quest @ Action Stations (owned and operated by Portsmouth Naval Base Property Trust) considers the safety of its visitors to be of the utmost importance and endeavours to ensure that the high standards set by the company are complied with by everyone who visits the site. Only visitors who are willing to comply with the Terms and Conditions as set out below will be allowed entry to the site.
1.1 The following terms apply if the User uses a credit/debit card to secure a booking through the Web Site.
1.2 Game slots & packages are sold by Laser Quest @ Action Stations at standard prices. By placing a booking through the Web Site, the User is placing a booking request on the Terms that is only deemed accepted by and binding on Laser Quest @ Action Stations once it has processed valid payment and sent the User email confirmation of the User's booking.
1.3 A remote payment booking fee is currently being charged, Laser Quest @ Action Stations reserves the right to continue to charge a booking fee in the future solely at their discretion.
1.4 The email confirmation of a booking will set out the details of the games/package booked and the total amounts paid to Laser Quest @ Action Stations. Once this confirmation has been sent, the booking deposit and remote payment fee are non-refundable. Laser Quest @ Action Stations are not responsible in the event that the User selects the wrong games/package when booking online via the Web Site.
1.5 Where an outstanding balance remains on the booking, this outstanding balance will be payable either in advance of the booking in the case of parties or on the day of the booking at the latest. Details of when we will collect the final payment will be set out in more detail in the email confirmation of the User’s booking.
1.6 To make any payment by credit/debit card, the User must provide the cardholder's name, address and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.
1.7 Transactions will appear on the cardholder's bank or card statement.
1.8 Laser Quest @ Action Stations will endeavour to operate its games in accordance with its advertised times. However, there will be instances when its ability to run a game is impaired by circumstances beyond its control. In such situations, Laser Quest @ Action Stations reserves the right to cancel a game, vary the time it runs a game or provide customers with an alternative game time. If Laser Quest @ Action Stations does have to cancel a game, Laser Quest @ Action Stations shall only refund the admission price for that game or a proportion equal to the game time lost along with any handling fee paid for the relevant booking, and no other costs.
REFUND AND CANCELLATION POLICY
2.1 The Company can be contacted at:
2.2 19 College Road, HM Naval Base, Portsmouth, PO1 3LJ. Tel (023) 9282 0921
2.3 19 College Road, HM Naval Base, Portsmouth, PO1 3LJ. Tel (023) 9282 0921
Registered in England & Wales Company No. 1959490 Telephone: 0782 520 0694, E-mail: firstname.lastname@example.org
2.4 Please note that for any advanced bookings you will be charged a non refundable deposit. The deposit amount may be up to 100 percent of the total cost of the booking including any extras.
2.5 Should you bring less players on the day than you have booked for we reserve the right to charge you up to the total game cost per person not in attendance.
2.6 Customers may change or move their booking once up to 2 weeks priorto their booking subject to availability. Any further changes may be subject to an additional fee.
2.7 The Company reserves the right to transfer bookings to another date at any time.
2.8 All bookings are non refundable. Should you need to cancel your booking you will lose your deposit. In unfortunate circumstances the management reserves the right to refund deposits.
2.9 A complimentary game voucher may be offered at the discretion of the Duty Supervisor or Manager.
Laser Quest @ Action Stations’ Entry Policy
3.1 Laser Quest @ Action Stations staff members are present to ensure the correct use of the Laserquest equipment, and to implement the centre rules.
3.2 We advise flat shoes with a sole that grips.
3.3 Lost button cell key-tags will be charged for at £5 each
3.4 No alcohol, food or soft drink may be brought into Laser Quest.
3.5 No food or beverages may be taken in or consumed in the kit up area or the arena.
3.6 Due to the size of the Laserquest equipment and the nature of the game, it is deemed impractical for children under the age of 6, please try our free birthday trial to best assess its suitability.
3.7 At all times children are the responsibility of the supervising adult. Laser Quest @ Action Stations does not provide services of supervision to children using the centre. Supervising adult(s) must remain in the building at all times.
3.8 Disruptive, antisocial or violent behaviour by a customer or group of customers directed toward other customers or staff members will result in the offending customer or group of customers being required to leave the premises immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Supervisor/Manager and includes both physical and verbal abuse. Any such occasion will be reported to the police.
3.9 Anyone deemed to be under the influence of illegal substances will be refused entry to the centre. Persons who have consumed intoxicating beverages may be refused entry based on their state.
3.10 Laser Quest @ Action Stations does not accept responsibility for lost or damaged possessions.
3.11 All players participate at their own risk. Laser Quest @ Action Stations does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack or parental supervision or failure to comply with the Arena Rules.
3.12 Laserquest is played in a dark, smoky and unfamiliar environment, if you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.
3.13 Players must arrive at least 15 minutes before their first game. Games may be on occasion delayed; late arrivals may miss their game in which case no refund will be offered.
3.14 General public games are open to players of all ages and abilities.
3.15 The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.
3.16 Please notify changes in group size for any party booking 24 hours before your booking. Should you bring less players on the day than you have booked for we reserve the right to charge the full amount for the absent players.
3.17 The company reserves the right to alter times, attractions and prices without notification.
3.18 The company reserves all rights to admission.
3.19 Terms and conditions are subject to change. Please check before participating.
4.1 NO RUNNING.
4.2 FLAT OR LOW HEELED FOOTWEAR ONLY.
4.3 NO PHYSICAL CONTACT WITH OTHER PLAYERS.
4.4 NO CLIMBING ON THE SCENERY.
4.5 NO CROUCHING OR LYING DOWN.
4.6 NO USE OF FOUL OR ABUSIVE LANGUAGE
4.7 ANY PERSON WITH A MEDICAL CONDITION SHOULD CONSIDER THAT LASER QUEST IS A GAME THAT REQUIRES SIGNIFICANT PHYSICAL EXTERTION.
5.1 Game sessions are 20 minutes and include kit up time.
5.2 Playing time is approximately 15 minutes but may vary depending on the time taken to kit up the players.
5.3 Game sessions may be delayed.
5.4 Late arrivals may miss their games, in which case no refund will be given.
5.5 General public games are open to players of all ages and abilities.
6.1 All players participate in Laser Quest at their own risk.
6.2 Whilst every effort is made to maintain 22 operational packs there may be occasions when this is not possible.
6.3 All laser packs use class 1 equivalent lasers.
6.4 Laser Quest is played in a dark, unfamiliar environment with theatrical stage fog. If you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.
6.5 Scorecards, food and merchandise are subject to availability.
6.6 From time to time the Company or other authorised parties carry outphotography and/or video recording at the venue, which may feature visitors. By accepting these Terms and Conditions, you agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with the Company or such authorised party (as the case may be).
6.7 The Company does not accept responsibility for lost or damagedpossessions.
6.8 The Company does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack of parental supervision or failure to comply with the Terms and Conditions.
6.9 The company reserves the right to alter times, attractions and prices withoutnotification.
6.10 Right of admission reserved.
6.11 Terms & Conditions are subject to change; please check before arrival.
Refund and Cancellation Policy
7.1 Please note that for any advanced bookings you will be charged a non refundable deposit. The deposit amount is the total cost of the booking including any extras.
7.2 Should you need to cancel the booking then you will lose your deposit.
7.3 Should you need to move your booking then it is at the sole discretion of the management as to whether they will allow this. In the event that this is not possible then you will have deemed to have cancelled the booking and will lose your deposit.
7.4 In extreme circumstances the management reserve the right to refund your deposit.
7.5 The company can be contacted at:
19 College Road, HM Naval Base, Portsmouth, PO1 3LJ. Telephone: 0782 520 0694, E-mail: email@example.com
8.1 Any person with a medical condition should consider that Laser Quest is a game that requires significant physical exertion.
8.2 Laser Quest is not suitable for anyone wearing a Pace-Maker or similar device.
8.3 Asthmatics and epileptics must advise a member of staff prior to their game. Asthmatics are advised to bring their inhaler. The arena contains flashing lights in the form of rotating beacon & semi-strobe lighting.